How Does the Order Process Progress at Koraltürk Billiards?

One of the most curious topics for customers when purchasing a custom design or standard product is how the order process progresses.

At Koraltürk Billiards, since 1991, we have been producing not only game tables but also furniture and custom design products for special projects. We evaluate each project according to its specific needs and design philosophy, developing solutions that combine aesthetics and functionality.

Although the design and production details of each product may vary, the fundamental stages of our order process progress as transparently and controlled as possible for our customers.

So, how is an order placed at Koraltürk Billiards? How does the production process progress? How is product shipment carried out?

1. Product and Design Details Are Determined

In the initial stage, the product you wish to purchase and its features are clarified.

Depending on the product;

• Model

• Dimensions

• Color

• Material

• Design details

• Custom production requests

• Usage area

such details are evaluated.

Especially for custom design products, production details are determined considering the customer's expectations and the area where the product will be used.

2. Order Confirmation and Deposit

After finalizing the product and all order details, the order is confirmed.

A deposit is taken at the order stage.

Following the deposit payment, the production planning of your product is made, and the production process begins.

3. The Production Process of the Product

Once the order is confirmed, the product is put into production.

The production process may vary depending on the model and design of the product.

For custom design game tables, the specified dimensions, material, color, and other design details are included in the production process.

Our goal is to complete the production of the product in accordance with the specifications determined during the order.

4. Visuals Are Shared After Production Is Completed

When the production of the product is completed, the visuals of the product are shared with our customer before shipment.

This way, our customer can see that the production of the product they ordered is complete and ready for shipment.

After necessary checks, the shipment stage is initiated.

5. Remaining Payment Before Shipment

After production is completed, the remaining payment is collected before shipment.

Once the payment is completed, the product is prepared for shipment, and the loading process is initiated.

Thus, the order process essentially progresses as follows:

Order → Deposit → Production → Product visuals → Remaining payment → Shipment

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How Is Product Shipment Carried Out?

After the completion of the production and payment process, your product is prepared for shipment.

When the product is loaded onto the truck, visuals of how the loading stage is carried out are shared with our customer.

This way, our customer can see how the product is prepared for shipment and how it is loaded onto the truck.

After loading is completed, the driver's contact information is shared with our customer.

The contact information deemed appropriate by our customer is also communicated to the driver.

This allows for necessary communication to be established directly during shipment.

Who Is Responsible for the Shipping Cost?

The shipping cost of the product is the responsibility of the customer.

The shipping process is organized according to the location to which the product will be sent and the shipping conditions.

Details regarding shipping are shared with our customer during the order process.

What Should Be Considered Before Placing an Order?

Especially for large and custom production products, it is important to evaluate the area where the product will be used before placing an order.

Depending on the product;

• Area dimensions

• Doors the product will pass through

• Corridor widths

• Stairs

• Elevators

• Transport route

• Assembly conditions

such details should be evaluated in advance.

This planning helps the delivery and assembly process of the product to progress more smoothly.

Order Process at Koraltürk Billiards

The fundamental stages of the order process at Koraltürk Billiards are as follows:

1. Determination of Product and Design Details

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2. Order Confirmation and Deposit

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3. Production

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4. Visual Sharing After Production Completion

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5. Collection of Remaining Payment Before Shipment

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6. Preparation of the Product for Shipment

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7. Loading onto the Truck and Sharing of Loading Visuals

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8. Sharing of Driver's Contact Information

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9. Shipment

Conclusion

Purchasing a product at Koraltürk Billiards is not merely a process completed by placing an order.

Order, production, control, payment, and shipment stages each progress in a planned manner.

By sharing product visuals upon completion of production, collecting the remaining payment before shipment, sending loading visuals, and sharing the driver's contact information, we keep our customers informed of the significant stages of the process.

It is important for us that the process progresses in a controlled and transparent manner from order to production and from production to shipment.